pd FATBIKE
Return policy
pd FATBIKE
Return policy – pd Fatbike GmbH
At pd Fatbike GmbH, we place great importance on transparent and customer-friendly return policies. Below you will find the requirements, costs, and procedure for returning fat bikes and accessories.
Voluntary return policy
We grant our customers a voluntary right of return of 14 days from receipt of the goods.
This return policy is voluntary and exists in addition to the statutory warranty rights under the applicable law (Switzerland or Liechtenstein). It is not a statutory right of withdrawal, but a voluntary service offered by our company.
The following are specifically excluded from the voluntary right of return:
Condition of the returned goods
The fat bike must be in mint condition and unused.
A short test drive for functional testing (e.g. in an enclosed space or over a short distance) is permitted.
The following points may lead to a reduction in the refund:
The goods must be returned in full, including:
Missing parts or damaged accessories can lead to a corresponding decrease in value.
Return shipping costs
The customer bears the costs for return shipping, unless the return is due to a product defect or incorrect delivery.
The customer is responsible for safe transport until the goods arrive at our premises.
We expressly recommend:
We cannot accept liability for shipments that are lost or damaged during return transport.
Please pack the fat bike carefully to avoid damage during transport.
Return process
1. Register return
Please contact our customer service before returning the item at:
Email: info@fatbike.li
WhatsApp:
41 78 772 71 18
Please provide the following information:
2. Rücksendeanweisungen
Our customer service team will inform you about the next steps and provide you with the relevant return instructions.
3. Checking the return
Once the goods are received, the fat bike will be inspected by our team.
4. Rückerstattung
After successful verification, the refund will be issued within a maximum of 30 days via the originally used payment method.
You will receive an email confirmation once your return has been received and processed.
Faulty or damaged delivery
If you have received a faulty, damaged or incomplete delivery, please contact us within 48 hours of receiving the goods.
In this case, we will of course take care of:
Refund methods
Refunds are generally issued via the original payment method.
Alternatively, customers can also choose by arrangement:
The maximum refund amount corresponds to the actual purchase price paid, including any discounts granted.
For orders processed through financing or third-party payment services, refunds will be issued according to the policies of the respective payment provider.
Warranty and Support
Regardless of the voluntary right of return, the statutory warranty rights and the respective product guarantee apply.
Should your fat bike have a material or manufacturing defect, it will be repaired or replaced in accordance with the warranty conditions.
Please report any transport damage or obvious defects within 48 hours of delivery so that we can organize a quick solution.
If you have any questions or concerns, our customer service team is always happy to help.
Our goal is a fair, transparent and uncomplicated process for all customers.
