General Terms and Conditions of

CEO Fatbike GmbH

1. General Provisions

1.1 These General Terms and Conditions of Sale (“Terms”) apply to every purchase of products from pd Fatbike GmbH via its online shop or any other sales channel by customers residing or having their place of business in Switzerland or the Principality of Liechtenstein.

1.2 By placing an order, the customer agrees to these terms and conditions.

1.3 The offers and prices displayed on the website are for informational purposes only and do not constitute a legally binding offer from pd Fatbike GmbH.

1.4 pd Fatbike GmbH reserves the right to change prices at any time.

1.5 Customers must be at least 18 years old to purchase and ride an e-bike. Young people aged 14 to 16 may only use e-bikes if they hold a Class M driving license.

1.6 Customers are strongly advised to wear protective equipment, including helmet, gloves and suitable footwear, when using an e-bike to ensure safety.

2. Orders and Payment

2.1 Orders will only be accepted after payment has been received.

2.2 The customer must be authorized to use the chosen payment method.

2.3 The prices include all applicable taxes.

2.4 Prices may vary and are subject to change without prior notice.

2.5 Payment is due at the time of ordering; subject to change.

3rd delivery

3.1 Delivery will be made by post, courier service or directly by our team to the address provided by the customer.

pd Fatbike GmbH delivers the goods ordered by the customer or provides services after acceptance of the offer. Should pd Fatbike GmbH subsequently discover an error, for example in the product details, pricing, or availability, the customer will be informed immediately. The customer can then confirm the order under the amended conditions. Otherwise, pd Fatbike GmbH is entitled to withdraw from the contract. In the event of withdrawal, pd Fatbike GmbH will promptly refund any advance payments made, either in credit or, upon request, via bank transfer.

3.2 The invoice will be sent by email or post.

3.3 Before completing the order, the customer can choose from various delivery options with estimated delivery times.

3.4 To the extent permitted by law, the risk of transport damage passes to the customer upon dispatch.

3.5 Every effort will be made to meet delivery dates; however, delays may occur for which the seller is not liable.

3.6 Ownership of the goods passes to the buyer upon handover to the courier at our warehouse.

4. Warranty

Unless otherwise stated on the product or invoice, pd Fatbike GmbH guarantees that the purchased item or any replacement product supplied under warranty will be free from defects and fully functional for at least two years from the earliest date of payment, collection or delivery.

pd Fatbike GmbH may fulfill its warranty obligations at its own discretion by free repair, replacement with an equivalent product, price reduction or refund of the current product price.

The warranty does not cover defects caused by actions or installations not performed by pd Fatbike GmbH, insufficient technical resources, failure to follow the installation or operating instructions, overloading of components, misuse, negligent or improper handling, or the use of unsuitable materials. This also applies to defects caused by materials provided by the buyer.

pd Fatbike GmbH is not liable for damages caused by third parties, weather conditions, power fluctuations, or external or chemical influences.

The warranty does not cover the replacement of parts subject to normal wear and tear, such as brake pads, tires, cables, sensors, handles or chains.

The warranty is immediately void if the customer or a third party not expressly authorized by the supplier makes any modifications or repairs to the delivered items without the written consent of pd Fatbike GmbH. It is the responsibility of our technical staff to determine whether a defect is due to wear and tear, other excluded causes, or a warranty claim.

4.1 The warranty covers only defects in materials and workmanship.

4.2 The warranty is void in the following cases:

• Products not supplied by pd Fatbike GmbH
• Insufficient or missing documentation, including missing original invoice or discrepancies
• Products outside the warranty period
• Damage caused by improper packaging or handling during transport
• Accessories, modifications, or unauthorized repairs
• Charging with a non-original charger, deep discharge, or failure to follow maintenance instructions.
• Abuse, neglect, corrosion, water damage or exposure to extreme conditions
• Damage caused by excess weight, stunts, or impacts
• Normal wear and tear, including but not limited to tires, brake pads, cables, grips, sensors and chain wear.
• Continued use of the product after a defect requiring repair has been identified

4.3 Any modifications to the e-bike that have not been approved by pd Fatbike GmbH will void the warranty.

Technical specifications such as top speed, climbing ability, battery range and braking performance are not guaranteed.

4.5 Proper use of the product is a prerequisite for claiming warranty services.

4.6 The customer must provide proof of purchase and the serial number in order to claim warranty services.

4.7 The warranty applies only to the original purchaser.

4.8 The maximum liability under the warranty is limited to the purchase price actually paid by the customer, excluding VAT.

5. Limitation of Liability

5.1 pd Fatbike GmbH is not liable for personal injury, property damage or losses resulting from improper use, accidents or failure to follow instructions.

5.2 The company is not liable for indirect damages, lost profits, business interruptions or consequential damages arising from the use of its products.

5.3 The customer is solely responsible for complying with local laws and regulations regarding the use of e-bikes, including licensing, registration and safety regulations.

5.4 The liability of pd Fatbike GmbH is limited to the extent permitted by law.

6. Data protection and privacy (compliance with Liechtenstein law)

6.1 pd Fatbike GmbH complies with the Liechtenstein Data Protection Act.

6.2 Personal data is collected and processed exclusively for the purpose of order processing, customer support and the fulfillment of legal obligations.

6.3 Customers have the right to access, correct, delete or restrict the processing of their personal data by contacting pd Fatbike GmbH.

6.4 Personal data will not be passed on to third parties unless this is necessary for payment processing, delivery of goods or compliance with legal regulations.

6.5 The data is stored securely in accordance with Swiss data protection regulations and protected against unauthorized access.

6.6 Further details on data protection and data processing can be found in the privacy policy.

7. Pre-orders

7.1 Customers can place pre-orders for products that are not yet in stock or are sold out.

7.2 A pre-order does not guarantee immediate availability, and the expected delivery dates may change.

7.3 pd Fatbike GmbH reserves the right to cancel a pre-order if the product is no longer available. In this case, the full amount will be refunded.

7.4 The customer will be informed of any significant delays or changes in availability.

8. Intellectual property rights

8.1 All website content, trademarks, logos, product descriptions and images are the exclusive property of pd Fatbike GmbH.

8.2 Any reproduction, distribution, modification or unauthorized use of this intellectual property is strictly prohibited without prior written consent.

9. Severability Clause

9.1 Should any provision of these General Terms and Conditions be declared invalid or unenforceable, the remaining provisions shall remain in full force and effect.

10. Applicable Law and Jurisdiction

10.1 These General Terms and Conditions are subject to the law of the Principality of Liechtenstein.

10.2 The place of jurisdiction for both parties is Vaduz, Liechtenstein. The customer waives the right to have the place of jurisdiction at their domicile or place of business.

11. Return

11.1 Information regarding returns and warranty claims can be found in our return policy. This policy is subject to change without notice.

pd FATBIKE

You can contact us at any time.